Support in your account
The fastest channel is tickets: the "Help & support" section in your account. The conversation is saved, you can see the status of your request, and the reply arrives right there. Topics: payments and balance, technical issues, models and features, account.
You can open a ticket after signing in: sign in to your account.
Write to support@neironki.com — we reply to every email. If your question is about a specific request or charge, include your account email and the approximate time it happened: that helps us find it much faster.
Common questions are already answered
Before writing, check the answers on the home page and the model catalog with prices — they cover most questions about payments, the free allowance and which models are available.
Legal information
The terms of using the service are in the Terms of Service. How data is processed is described in the Privacy Policy.
FAQ
How fast does support reply?+
Requests are handled in order, without "business hours" in the usual sense — most replies go out the same day. Tickets in your account are more convenient than email: the conversation and its status are in one place.
Where do I write about payments?+
Open a ticket with the "Payments & balance" topic — that way it goes straight to the right person. Include the amount, the payment method and the approximate time of the payment; it speeds things up a lot.
Where can I find the legal information?+
The terms of using the service are in the Terms of Service, and data processing is described in the Privacy Policy. Both pages are public, with links at the bottom of every page.